Who Justin Moore is
Justin Moore is a Royal Reels customer from Australia who has written about his experience on Trustpilot. He reviews the findings on Royal Reels Watch before they are published.
His role on this site is listed as author and reviewer. He agreed to be named in both roles, and the site owner confirmed that consent on 8 October 2026.
What he does on this site
Justin’s work on Royal Reels Watch covers two things:
- He proofreads the research and analysis behind this site.
- He confirms that the findings broadly match his own experience as a player.
The checks themselves — regulator records, licence registers, review databases and public player platforms — are carried out by the Royal Reels Watch research desk, and the way we grade and date them is set out in our methodology. Justin’s review sits on top of that work; it does not replace it.
Disclosure
Justin is not paid for his work on this site. He reviews the findings on his own initiative.
More on how the site is run, and its independence from the casino and its operator, is on the about and independence page.
In his own words
The statements below are Justin’s own, written as a customer on Trustpilot before he began reviewing this site. They are what one player said on a public platform, not established facts, and they are separate from the research desk’s checks. Each is quoted word for word, with his spelling kept as published. His Trustpilot profile shows 4 reviews as of 8 October 2026, 2 of them about Royal Reels: Justin Moore’s Trustpilot profile.
On the VIP team and the December bonus wheel
Writing on Trustpilot on 11 December 2025, Justin Moore said:
“I have been playing royal reels casino for a few months now I’ve spent well over $30,000 and I’m supposed to be helped out and looked after by the vip team.”
“For the month of December leading up to Christmas if you have a successful deposit of $30 or more then you get a spin at the bonus wheel and I didn’t realise to start with that that’s the case so I contacted customer support to raise the issue but they said I wasn’t entitled to it.”
“I emailed the VIP team and there reply was that if it wasn’t given on the day then there was no way of giving me the outstanding spins, I also have those emails so it’s not something I am making up.”
Source: Trustpilot review, 11 December 2025.
On support and Friday cashback
Writing on Trustpilot on 28 November 2025, Justin Moore said:
“So I’ve spent thousands on royal reels and I always have trouble with customer support.”
“I have been speaking to customer support for half an hour easy trying to get my cash back activated but they keep telling me it’s by invitation even though it clearly says in app that anyone can receive cash back on Friday’s.”
“I was told I didn’t meet the $1000 deposit for the week but it clearly states that you only have to do a minimum of 3 $30 deposit’s to be eligible”
Source: Trustpilot review, 28 November 2025.
How to read these quotes
These are one customer’s accounts of his own dealings with the casino. We have not independently verified the amounts, the emails or the promotion terms he describes; the research desk’s separate work on promotional conditions is set out on the bonuses page, where sources disagree on several terms.
If you are out of pocket or finding gambling hard to manage, Gambling Help Online offers free, confidential support 24/7 on 1800 858 858 and at gamblinghelponline.org.au.