What this page covers
This is the privacy page for Royal Reels Watch, an independent site that monitors one casino brand and reports what regulators, licence registers, review databases and player platforms show about it. It explains what we collect, how we handle anything you send us, and how to ask us to delete it.
We publish research. We do not run a casino, we do not take deposits, and we have no accounts for readers to open. That keeps the amount of personal information we handle small.
What we collect
We collect two things: messages and evidence you choose to send us, and basic visit statistics.
If you write to us through our contact and evidence page or by email at [email protected], we receive whatever you put in that message. That may include your name, your email address, and any attachments, screenshots, transaction records or correspondence you attach. You decide what to send. You do not have to give us your real name to report a correction.
We also keep basic statistics about visits to the site, such as which pages are opened and roughly how many times. We use these only to see which research people are reading and whether the site is working.
What we do not do
We do not run advertising trackers on this site, and we do not sell, rent or trade anything you send us.
We carry no affiliate links and no casino advertising, so there is no commercial partner receiving data about you from us. We never link to any Royal Reels or Reef Reels casino domain, to the operator’s own websites, or to affiliate sites that link to the casino, so the site does not hand you off to those operators.
We do not ask for account passwords, card numbers or full banking details, and we would rather you did not send them. If a document you want us to see contains them, black them out first.
How evidence is kept private
Evidence sent to us stays private unless you tell us in writing that we may publish it.
We treat a message as confidential by default. We will not publish your name, your email address, your account details or your documents, and we will not name private individuals in our reporting. If something you send would strengthen a published finding, we will ask you first and we will agree with you how it should be described.
Where our pages quote players, those quotes come from public platforms such as Trustpilot, Casino.guru, AskGamblers, LCB and Reddit, where the player chose to post them. We never print usernames. Those are public posts, not messages sent to us.
How long we keep things
We keep correspondence and evidence for as long as the related research is published, so that we can check a finding again or correct it if it is challenged. Anything that turns out to be irrelevant to our monitoring is deleted once we have looked at it.
Where a document underpins a published finding, we may keep a copy on file after the thread ends, so the record behind that finding stays checkable. We do not publish the document itself without consent.
How to ask for deletion or a copy
Write to [email protected] or use the contact page, tell us roughly when you first wrote to us, and ask us to delete your message or send you a copy of what we hold.
We aim to reply within a reasonable time and to confirm in writing once anything is deleted. If a page already reflects something you told us, deleting your message does not automatically unpublish the finding, but you can ask us to review or correct that finding at the same time.
Children and age
This site is written for adults. It is not aimed at anyone under 18, and we do not knowingly keep information from anyone under 18.
Changes to this page
If we change how we handle messages, evidence or visit statistics, we will update this page and date the change. Our wider approach to sourcing, corrections and independence is set out on our about and independence page, and the research itself is checked on the schedule described in our methodology.
If you are out of pocket or struggling
Nothing on this site is legal or financial advice, and sending us evidence will not recover money from an offshore casino. ACMA says Australian law cannot help players recover money held by an offshore casino.
If gambling is causing you harm, Gambling Help Online offers free, confidential support 24/7 on 1800 858 858, by chat and by email. BetStop, the National Self-Exclusion Register covers licensed Australian online and phone providers only, not offshore casinos. An illegal gambling website can be reported through the ACMA interactive gambling complaint form.